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King Coffee Mug

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₹249.00

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King Coffee Mug

₹249.00

Qty: 1

Total: ₹249.00

Free

Queen Coffee Mug

~~₹249.00~~₹0.00

Qty: 1

Total: ₹0.00

Return & Refund Policy

GTIN: N/A
MPN: N/A
Brand: Gravster

Description

Material: Ceramic mug with a glossy finish – simple, sleek, and solid in hand.

Design: 11 oz capacity with box packing – ready to sip or gift right out of the box.

Use: Perfect for daily brews, custom prints, or thoughtful gifting.

Additional information

Color	White
Size	11 OZ

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Return & Refund Policy

Last updated: 27-12-2025

At Gravster, customer satisfaction is our priority. Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

We accept returns only under the following conditions:

The product must be unused, unwashed, and in original condition
Original tags, labels, and packaging must be intact
Return request must be raised within 5 days of delivery
Proof of purchase (Order ID / invoice) is mandatory

❌ Returns will NOT be accepted if:

Product is damaged due to misuse
Tags or packaging are missing
Product shows signs of wear, wash, or alteration
Return request is made after 7 days of delivery

2. Non-Returnable Items

The following items are non-returnable and non-refundable:

Customized / personalized products
Innerwear or intimate apparel (if applicable)
Items bought during sale / clearance / offer periods
Gift cards or promotional freebies

3. Damaged or Defective Products

If you receive a damaged, defective, or wrong product, please contact us within 48 hours of delivery with:

Order ID
Clear photos or video of the issue
Unboxing video (mandatory for damage claims)

After verification, we will offer:

Replacement, or
Store credit, or
Refund (at our discretion)

4. Return Process

Email us at [email protected] with your order details
Our team will review and approve the return request
Once approved, return instructions will be shared
Product must be shipped back within 5 days of approval

⚠️ Returns without prior approval will not be accepted.

5. Refunds

Refunds are processed after product inspection
Approved refunds will be initiated within 7–10 business days
Refunds are credited to the original payment method
Shipping charges (if any) are non-refundable

6. Return Shipping Charges

If the return is due to our error (damaged/wrong item), we will bear the return shipping cost
For customer-initiated returns, return shipping charges must be borne by the customer

7. Order Cancellation

Orders can be cancelled before dispatch only
Once shipped, cancellation is not allowed
To cancel, contact us immediately at [email protected]

8. Contact Us

For any return or refund queries, reach out to:

📧 Email: [email protected]
🌐 Website: www.gravster.com

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King Coffee Mug

King Coffee Mug

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Return & Refund Policy

Return & Refund Policy

1. Return Eligibility

2. Non-Returnable Items

3. Damaged or Defective Products

4. Return Process

5. Refunds

6. Return Shipping Charges

7. Order Cancellation

8. Contact Us

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